SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from my website, as part of the buying and selling process, we collect the personal information you give us such as your name, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails with FREE training advice, blogs, recipes and sales.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, place an order, we imply that you consent to our collecting it and using it to process said transaction and contact you via telephone, email, or post.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 POLICY FOR PROTECTION OF PERSONAL DATA TO USERS OF CARDS
TK will use personal data in accordance with the Law for protection of personal data and other relevant regulations of the Republic of Macedonia. We will not disclose personal data before any third party, except in cases where it is permitted or legally prescribed, in order to exercise its rights or to protect its interests or to comply with court orders or other legal or regulatory requirements . Information considered as personal is: name, surname, ID number, address, email address, etc. Buyers guarantee the accuracy of the data entered. TK does not bear any responsibility if the data entered is incorrect.
TK reserves the right to accept orders only from persons older than 18 years. For people younger than 18 years, it is recommended that the order is made by a person over 18 years. Please make sure that you have the legal right to enter into a binding contract and have full authority to agree to the terms and conditions of sale. You must also make sure that the information you leave on the website is accurate and complete, and that you are able to accept delivery of the products.
To make the purchase on this website you need to have a valid credit or debit card issued by a bank acceptable to us. When you make an order, you agree that you are authorized to use that card to purchase.
TK reserves the right to refuse any request from you. After acceptance of the purchase we will notify you via email of the order. Prices of products are subject to change. TK reserves the right to change the terms and conditions of use. Any changes will be posted on this page. We recommend you to periodically check our terms and conditions of use. We recommend that you keep a copy for future reference. These conditions shall be construed in accordance with the laws of the Republic of Macedonia.
SECTION 6 POLICY FOR PROTECTION OF CONFIDENTIAL INFORMATION AND DATA
TK has taken all necessary measures to protect your personal data in order to prevent loss, theft and misuse, as well as unauthorized access, alteration or destruction. Throughout the duration of the transaction, TK has no insight into the number, date, validity and security code of your credit card, or has access to any information related to your bank account. Data is recorded on the website of the processing center that processes transactions for online payment.
SECTION 7 POLICY FOR REFUNDS AFTER PAYMENT WITH PAYMENT CARD
TK will perform refund the buyer, if there was a wrong payment, and the right may be exercised by submitting a written request and proof of payment, which will state the date when wrond payment was made and in what amount.
SECTION 8 BUYING PROCESS
You choose your favorite product by choosing and then click on the "add to cart" button, so the product will be stored in the shopping cart. The method and the cost of delivery will be available prior to the payment of the product. If delivery terms do not suit you, you can cancel the order. By making a purchase you agree to our terms and conditions of purchase.
SECTION 9 ACCEPTANCE OF YOUR ORDER
Once you make your order and payment is processed, you will receive an email with the details of your order. This email is not acceptance of your order, but it is confirmation that the order was received. Acceptance of your order will be executed when you get an email with a confirmation that the products will be shipped.
- There is no payment authorization
- The order is out of stock or does not meet our standards for quality control or the product is withdrawn from our store
- The order does not meet the eligibility criteria within the terms and conditions.
In case of order refusal, provided that you have paid for a product, the whole sum payed will be refunded to your bank account.
We reserve the right to refuse to process a transaction or to refuse services at any time at our sole discretion. We will not be liable to you or any third party with a reason for withdrawal of any product from the website, whether the products are sold or withdrawn from sale, a process of screening or editing any materials or content on the page is ongoing, which can reject the transaction processing or revoce/suspend of each transaction, even if the transaction may have already been started.
All products are subject to acceptance and availability. Products in your shopping cart are not held to the end of your purchase and are still available to other users.
Online shop TK offers products for sale, products on special offer and are available to be sent.
SECTION 10 PRICES AND PAYMENT
The prices of all products on our website are provided in euros. At the time of purchase, all prices will be confirmed and the current price of the product will be listed.
Payment must be made upon submission of your order. We can keep the products and/or terminate the contract if the amount is not received in full.
The payment of the products can be by credit/debit card (Visa/Visa Electron, MasterCard, Maestro) .
All credit / debit cards are subject to validation checks and authorization by the card issuer.
If the issuer of your payment card refuses to authorize payment to TK, we shall not be liable for any delay or non-delivery.
We take security measures to make sure that our site is safe and that all transactions paid via credit/debit card on this site are processed by CaSys, a portal for safe online payment that encrypts your card in a secure host environment.
Prices of products are subject to change at any time, but changes will not affect orders in progress.
SECTION 11 PROCESS OF PRODUCT RETURN
In Trajce Kocev all products are of high quality and controlled and checked for any faults before they are sent to the client. If you are not satisfied with the quality of goods that you received, please contact the section Returns
immidiately, stating the reason why you are not satisfied with the product. In this section you enter your name, email address, phone number, order number, product name, product code, and the reason for returning the product. We will process this request as soon as possible.
SECTION 12 RETURN POLICY/REPLACEMENT PRODUCT
Please note that all products purchased on this site are final and we do not offer payment returns. However, if the client is not satisfied with the product, we offer exchange with another product or a credit voucher with which you can buy another product from our site, valid for 6 months. If you are not satisfied with the product, it must be returned within 7 days of the approval of the complaint.